Operations Coordinator
Job Description

Please make sure you have read our everything about working at Pet Companions on our Hiring Page before you apply.

Do you love dogs and thrive in a team atmosphere? Join our team as an Operations Coordinator.

We're seeking motivated, energetic, positive individuals who enjoy all things dogs but also thrive on following processes, taking initiative, finding solutions and being a positive contributor to our close-knit team. We are looking to build our team with partners who want to be part of our exciting growth.

Please do not apply if you do not enjoy contributing to the team, if you do not like following structure, do not like being outdoors or do not enjoy keeping the environment clean and organized. Our team is special and our expectations are high.

Responsibilities

  • Front Desk Welcome and/or Departure with client interaction

  • Check-in/out and client Billing and Vaccines management

  • Managing KPI inputs (KPI= Key Performance Indicators. An objective way to track how we are doing)

  • Ensure Enrichment, Grooming, Walks and other items are completed, posted and sent to clients

  • Proactive review of reports so we have visibility to what is coming our way

  • Ensure active Social media posts and promotions occurring regularly and meeting our KPI goals

  • Must be able to provide "Floor Support" when needed for breaks, coverage for PTO/Sick days, etc...

  • Reporting to Ops Supervisor.

  • Supporting Management projects.

Qualifications

  • Genuine passion for dogs and a commitment to their well-being.

  • Ability to follow established processes while bringing creativity and fun.

  • Cleaning is a must to keep environment safe for dogs and team.

  • Positive attitude, strong teamwork skills, and a proactive mindset.

  • Previous experience in a dog-related environment is a plus.

Pay and Other Logistics

  • Job Types: Full-time, Part-time

  • Pay: $16.00 - $20.00 per hour

  • Expected hours: 30 – 40 per week

  • Shifts: Roughly 8am-5pm weekdays

  • Ability to Commute to Reading, MA 01867 (Required)

  • Work mostly onsite; potential for some work from home

[email protected] | Phone/Text: 781-944-5445

271 Main Street, Reading, MA 01867

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