Consultation Process
Thank you for your interest in joining the Pet Companions Bed & Biscuit community!
As a cage-free environment where dogs of all sizes and breeds play together, it’s essential that we ensure every guest is a safe and happy fit for The Biscuit.
To protect the well-being of all the dogs in attendance, a dog may not be eligible to attend if:
They are over six months old and remain unspayed or unneutered. Once a puppy is 6+ months they may no longer be intact.
They have a history of biting, aggression or excessive barking
They are not Licensed in the municipality in which they reside
They are not fully up to date on vaccinations, including a negative fecal exam, two times year
They have been asked to leave another daycare or boarding facility
If any of these apply, we kindly ask that you do not proceed with scheduling a consultation. That said, we welcome you to reach out if you’d like to discuss your pup’s situation further—we’re always happy to have a thoughtful conversation.
New Client
Please complete our consultation form and we will contact you to schedule a visit. There is a non-refundable $50 fee to schedule a consultation.
Following your consult, you may be invited to join our Discovery Program. This four-day program allows us to get to know your dog and confirm their ability to THRIVE in our environment. The cost of the Discovery Program is $299.
Existing Client
Reintro Visit
If you have been part of our pack but have not visited in over three (3) months, please schedule a "reintroduction" visit.
A lot can change in three month including new dogs and new team members. We will slowly reintroduce your dog to the pack which will help ensure a safe and comfortable return for everyone!
A $50 fee applies for the on-site evaluation.
Consultation Steps --> Discovery Program
Meet & Greet
You and your dog will meet with our team. We will take time to get to know you both, discuss your dog’s needs, answer any questions you have and ensure the experience feels relaxed and welcoming. All vaccine and license paperwork must be submitted prior to visit.
Observation Window
You will be invited to watch through our observation window as your dog is slowly introduction to members of our pack! This gives you the chance to see how they interact and adjust in a safe, supervised setting. Coffee and cookies for pet parents available during your observation!
Yard Introduction
We will bring your dog to the front yard for a slow “meet & greet” with other dogs and staff. During this time, our team will be evaluating: body language, comfort & stress level, safe interactions including how they respond to corrections from dogs and our team.
Consult Trial Stay
Your dog may be invited to stay for a few hours to get to know our environment, if the initial introduction goes well.
Following this trial visit, if we believe your dog will be a positive addition to our community, we will invite you to join the Discovery Program.
Attend Discovery Program
The Discovery Program is a four-day induction period required for all new dogs. The four day program must be completed within a two week period. Your dog will begin upstairs with members of our team . We will spend one-on-one time with your dog going through the five areas of enrichment to learn what they like from games to puzzles to flavors. We will slowly introduce your dog to members of the pack and have them join small groups so they are not overwhelmed. This process helps build consistency and confidence while also giving us an opportunity for any concerns to be identified and possible solutions offered.
Welcome to the Biscuit!
Upon completion of the Discovery Program, we will provide you with a report sharing what activities we played, what we learned, who they were most comfortable playing with and any concerns we may have identified. We will also share our recommendation for activities. We will do our best to let you know who their new friends are and recommend a schedule that may match up with their besties.
