FAQs

All drop-offs are between 6:00 a.m. - 10:00 a.m.

If you are boarding, overnight pick-up is by 10:00 a.m. If pick-up after 10:00 a.m., your dog will be checked into daycare and is welcome to stay all day!

All pick-ups are between 1:00 p.m. and 8:00 p.m.

For the safety of the Staff and the Dogs, doors are locked at 8:00 p.m.

Staff have been instructed not to open the doors without approval from management. There is a $30 fee if you arrange for a late pick-up.

If you need to reach the Floor Attendant, please call 781-944-4217.

If you can't pick up by your scheduled pick up time, no worries. You're still welcome to pick up any time before 8pm.

If you can't pick up by 8pm, we're happy to keep your dog overnight for boarding. We have "house food" available to feed your dog. There is a $10 fee.

We are a cage free facility. We do not have kennels to hold individual dogs at a given time should your dog or another dog feel stressed.

Stress reveals itself in many way including excessive barking, jumping, digging, baring teeth, reactivity, aggressive behavior and cowering.

We require daycare dogs attend a minimum of one (1) time per week to ensure the pack is consistent and comfortable with each other.

For those who would like to board, if your dog has not attended within the last month, we require a re-visit plus 1-2 additional visits to ensure there are no signs of stress before you jet-off. We also require an emergency contact so we are confident there is back-up should we have concerns.

Having dogs come with enough frequency gives is knowledge and comfort that all the dogs at our facility will feel safe and comfortable.

Our Daily rate is $48.

We require that daycare dogs come a minimum of one (1) time a week to be considered "active."

We recommend that you book recurring appointment for a minimum of twelve (12) weeks to secure a preferred spot.

To schedule recurring appointment, please reach out via text or email.

Last minute appointment (less than 24 hours): $10

Cancellations less than 36 hours result in fee incurred.

We staff according the number of dogs we are expecting. Last minute reservations and cancellations effect our staffing levels sometime resulting in the need for additional resources.

Our Regular boarding rate is $80 per night.

Our Peak week rate is $87 per night.

Our Holiday rate is $94 a night.

Please refer to Hours for drop-off and pick-up details.

Please refer to Refund Policy section for Boarding Refund details.

PEAK RATES 2024

January 12-15 - Martin Luther King Day weekend

February 16-25 - February vacation week

April 12-21 - April vacation week

HOLIDAY RATES 2024

Dec 29, 2023 - Jan 1 - New Years Eve/Day

May 24-27 - Memorial Day weekend

July 1-7 - 4th of July week

August 30 - Sept 3 - Labor Day weekend

November 22-30 - Thanksgiving week

December 22 - Jan 5 - Christmas through New Year break

PEAK RATES 2025

January 17 - 19 - Martin Luther King Day weekend

February 14 - 23 - February vacation week

April 18 - 27 - April vacation week

HOLIDAY RATES 2025

Dec 29, 2024 - Jan 1 - New Years Eve/Day

May 23 - 27 - Memorial Day weekend

July - 4th of July week

August 30 - Sept 3 - Labor Day weekend

November 27 - December 1 - Thanksgiving week

December 20 - Jan 5 - Christmas through New Year break

An automatic confirmation text is sent 48 hour prior to all appointment. You can cancel with a simple "No" reply to the text.

Daycare:

Cancellations less than 36 hours will result in incurring the full daily fee.

Boarding:

Standard dates

More than 10 days out = 100% refund

48 Hours = 50% refund

Less than 48 hr = No refund

Early return = 50% of remaining days

No Show = No refund

Peak/Holiday dates:

More than 14 days out = 100% refund

7 Days or more = 50% refund

Less than 7 days = No refund

All food must be in individually bagged for each meal (lunch, dinner) for each day (Monday, Tuesday....)

Please check your bag count! If there is a chance you may need an extra day, please pack an extra meal or two.

If your dog requires medicine, please fill a pill minder with your dogs name and medicine needed in appropriate days and meals (Monday- AM, Monday- PM).

Please make sure feeding and medicine details are also clearly written in Kennel Connection where you made the reservation.

We feed every dog individually in a private feeding room according the details you have shared in Kennel Connection as well as on our check-in paperwork.

On occasions, we may feed siblings together but only if clients have asked or agreed that siblings may eat together.

If you have a picky eater, please share recommendations. We have a few tricks up our sleeve including warm water, beef broth, peanut butter, pumpkin, rice and other treats. We take notes at each feeding how much a dog has eaten. If we notice that they have not eaten two meals in a row, we will reach out!

A reminder: While we keep track of dog allergies, it is best to remind us in your reservation if you are expecting us to feed your dog.

We administer medicine according to the instructions you listed in Kennel Connection as well as at drop-off. In most cases, medicine is given with a particular meal therefore AM/PM Pill minders ensure we get each feeding/med correct.

There is a $3 fee to administer medicine. If you require pill pockets and they are not provided, there is a $2 fee per pill pocket.

If you have a puppy, we will feed your dog for free.

Once your dog is over six (6) months, there is a $7 fee for feeding for daycare.

Feedings are always free for boarding.