FAQs

If you need to reach the Floor Attendant during your dog’s stay, please call 781-944-4217.

All drop-offs are between 6:00 a.m. – 9:00 a.m.

All pick-ups are between 2:00 p.m. – 7:30 p.m.

If your dog is boarding, pick-up is by 10:00 a.m. the following day. After 10:00 a.m., your dog will be checked into daycare and is welcome to stay through the day.

For the safety of our staff and dogs, our doors are locked at 7:30 p.m. Staff cannot open doors after hours without management approval. Exceptions may be granted for a $30 after-hours fee.

If you cannot make your scheduled pick-up, no worries—your pup is in good hands.

If you cannot arrive by 7:30 p.m., we’ll simply extend your dog’s stay with overnight boarding. Please let us know as soon as possible so we can prepare dinner for them.

We are a cage free facility. We do not have kennels to hold individual dogs at a given time should your dog or another dog feel stressed.

Stress reveals itself in many way including excessive barking, jumping, digging, baring teeth, reactivity, aggressive behavior and cowering.

We require daycare dogs attend a minimum of one (1) time per week to ensure the pack is consistent and comfortable with each other.

For those who would like to board, if your dog has not attended within the last month, we require a re-visit plus 1-2 additional visits to ensure there are no signs of stress before you jet-off. We also require an emergency contact so we are confident there is back-up should we have concerns.

Having dogs come with enough frequency gives is knowledge and comfort that all the dogs at our facility will feel safe and comfortable.

Our Daily rate is $48.

We require that daycare dogs come a minimum of one (1) time a week to be considered "active."

We recommend that you book recurring appointment for a minimum of twelve (12) weeks to secure a preferred spot.

To schedule recurring appointment, please reach out via text or email.

Last minute appointment (less than 24 hours): $10

Cancellations less than 36 hours result in fee incurred.

We staff according the number of dogs we are expecting. Last minute reservations and cancellations effect our staffing levels sometime resulting in the need for additional resources.

Our Regular boarding rate is $80 per night.

Our Peak week rate is $87 per night.

Our Holiday rate is $94 a night.

Please refer to Hours for drop-off and pick-up details.

Please refer to Refund Policy section for Boarding Refund details.

PEAK RATES 2025

January 17 - 19 - Martin Luther King Day weekend

February 14 - 23 - February vacation week

April 18 - 27 - April vacation week

HOLIDAY RATES 2025

Dec 29, 2024 - Jan 1 - New Years Eve/Day

May 23 - 27 - Memorial Day weekend

July - 4th of July week

August 30 - Sept 3 - Labor Day weekend

November 27 - December 1 - Thanksgiving week

December 20 - Jan 5 - Christmas through New Year break

All boarding dogs must have a local emergency contact for each visit (not your travel partner if they’re away with you).

Puppies must be at least 4 months old and up to date on vaccinations, including kennel cough (as recommended by your veterinarian).

A negative fecal test is required; please ask your vet to include this in your dog’s annual exam.

An automatic confirmation text is sent 48 hour prior to all appointment. You can cancel with a simple "No" reply to the text.

Daycare Booking/Cancellation Policies
Last-minute daycare booking (36 hours or less) - $7
Last-minute daycare cancellation (36 hours or less) - $10
No reservation and no show - $15

Boarding Booking/Cancellation Policies
Last-minute boarding booking (36 hours or less) - $7/night
Regular Days - 100% deposit return up to 7 days out, 50% deposit return up to 3 days out
Peak & Holidays - 100% deposit return up to 14 days out, 50% deposit return up to 7 days out
Refunds will not be given for cancellations less than 3 days notice (Regular Days)
Refunds will not be given for cancellations less than 7 days notice (Peak & Holidays)

No reservation and no show - $15

Health-Related Cancellations: cancellations due to illness will receive a credit on your account (instead of a refund).

All food must be in individually bagged for each meal (lunch, dinner) for each day (Monday, Tuesday....)

Please check your bag count! If there is a chance you may need an extra day, please pack an extra meal or two.

If your dog requires medicine, please fill a pill minder with your dogs name and medicine needed in appropriate days and meals (Monday- AM, Monday- PM).

Please make sure feeding and medicine details are also clearly written in Kennel Connection where you made the reservation.

We feed every dog individually in a private feeding room according the details you have shared in Kennel Connection as well as on our check-in paperwork.

On occasions, we may feed siblings together but only if clients have asked or agreed that siblings may eat together.

If you have a picky eater, please share recommendations. We have a few tricks up our sleeve including warm water, beef broth, peanut butter, pumpkin, rice and other treats. We take notes at each feeding how much a dog has eaten. If we notice that they have not eaten two meals in a row, we will reach out!

A reminder: While we keep track of dog allergies, it is best to remind us in your reservation if you are expecting us to feed your dog.

All food must be individually bagged per meal (e.g., Monday AM, Monday PM, Tuesday AM). Please double-check your bag count and consider packing an extra meal or two.

If meals run short, we provide Open Farm Salmon “House Food” at $10 per meal.

If your dog requires medication, please provide it in a clearly labeled pill minder with name, dosage, and time of administration.

All feeding and medication details must also be listed in your Kennel Connection booking.

Puppies under 6 months: Feeding is free.

Daycare dogs over 6 months: $7 feeding fee.

Boarding dogs of any age: Feedings included at no extra cost.

We administer medicine according to the instructions you listed in Kennel Connection as well as at drop-off. In most cases, medicine is given with a particular meal therefore AM/PM Pill minders ensure we get each feeding/med correct.

There is a $3 fee to administer medicine. If you require pill pockets and they are not provided, there is a $2 fee per pill pocket.

If you have a puppy, we will feed your dog for free.

Once your dog is over six (6) months, there is a $7 fee for feeding for daycare.

Feedings are always free for boarding.

Puppies must be at least four months old and up to date on all vaccinations, including kennel cough if recommended by their veterinarian. Some vets may have specific guidelines about when kennel cough can be administered, so we encourage you to check with your vet to ensure your puppy meets all requirements. A negative fecal test is required; please ask your vet to include this in your dog’s annual exam.