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Pet Companions Bed and Biscuit facility in Reading, MA
About Us

The Biscuit is a
standard, not just
a place.

Dogs in our care don't just get supervised — they get known. And the families who trust us don't get a kennel. They get a partner. Leaving should never feel like leaving behind.

1985
Founded in Reading, MA — one of the first cage-free facilities in the area
40+
Years of service. Many clients now on their 3rd or 4th dog with us.
24/7
On-site supervision, 365 days a year — team sleeps with boarding dogs
100%
Dog Handler Academy certified team — enrichment-based since 2023
Our Mission

Pet Companions Bed & Biscuit is your dog's home away from home and one of your family's most trusted partners.

Whether it's a regular Tuesday, a family vacation, or an unexpected emergency, you never have to wonder if your dog is in the right hands.

Leaving should never feel like leaving behind.
Our Vision

To be Greater Boston's most trusted force for good in dog care — where every dog is known, every family feels part of the community, and we all genuinely thrive.

Our Legacy

40 years of trust.
A new standard of care.

Pet Companions Bed & Biscuit has served the Reading, MA community since 1985 — one of the first cage-free daycare and boarding facilities in the area. For four decades, we've earned the loyalty of generations of dog families. Many clients are now on their 3rd or 4th dog with us, a testament to the trust built over time.

In June 2023, Laurel and Erik Britt-Webb became the proud owners of Pet Companions. With deep respect for its strong foundation, they've continued evolving the PCBB experience to meet the modern needs of today's dog families — while staying true to the heart of what's always made this place feel like home.

The facility was redesigned around enrichment-based care, the team was trained and certified through the Dog Handler Academy, and a new standard was set — not because the fundamentals were broken, but because every dog in this community deserves more than just supervision.

Pet Companions Bed and Biscuit facility at 271 Main Street in Reading, MA
Our Owners

Laurel & Erik Britt-Webb

Laurel and Erik Britt-Webb, owners of Pet Companions Bed and Biscuit in Reading, MA
Laurel Britt-Webb
Owner · Daily Operations & Care

Laurel spent more than twenty-five years in hospitality — at illy caffè, Marriott International, United Airlines, the Ritz-Carlton, Four Seasons, and Le Meridien — building a career around making people feel genuinely taken care of. Hospitality wasn't just her industry. It was her instinct.

When she bought Pet Companions in 2023, she brought that standard with her — not the corporate version of it, but the real version: knowing the person in front of you, showing up in the hard moments, and refusing to settle for good enough when better is possible.

Laurel oversees daily operations and care, shapes the enrichment program, supports the team, and ensures every dog is known — not just managed. She is deeply involved in the life of this business every single day.

Erik Britt-Webb
Owner · Systems, Strategy & Operations

Behind the scenes, Erik plays a vital role in the growth and operations of Pet Companions. From systems and strategy to logistics, technology, and facility improvements — Erik brings structure and balance to the business, allowing the standard Laurel built to scale and hold.

While you may not see him on the floor every day, his work shows in the consistency, quality, and operational integrity of the PCBB experience. Together, Laurel and Erik have built Pet Companions as a place rooted in trust, transparency, and a shared love for dogs and the people who care for them.

Our Core Values

What we stand for — every single day.

These are not wall decorations. They are the criteria we use to make decisions — about dogs, about families, about our team, and about the standard we hold ourselves to.

01

Genuine Hospitality

We show up with sincere care, communication, and relationship depth — especially when it's hard. We know each dog by name, behavior, and history. We communicate with families with the kind of openness that makes real trust possible. Care is not a feature we offer. It is the operating system.

Proof
  • Boarded Walt at no charge while his family navigated an emergency surgery — with daily communication throughout
  • Provided 10-day care for 15-year-old Remy with continuous WhatsApp updates to his family in Aruba
  • Clients returning across 20+ years, now on their 3rd or 4th dog with us
02

Uncompromising Standards

We make hard decisions when safety, professionalism, or quality of care is at stake. That means parting ways with dogs who are no longer safe fits, releasing team members who don't align with our vision, and investing in the facility so the environment reflects the standard we expect from ourselves.

Proof
  • Made the call to part ways with long-standing clients when their dogs were no longer safe for the pack
  • Overhauled the facility — refinished floors, painted ceilings, new bathroom, new AC
  • Released employees unwilling to embrace our vision of care and professionalism
03

Continuous Growth

From Dog Handler Academy to Enrich University, SOPs to 401K investment in our team — we build people, our own included. Better care requires better tools, stronger knowledge, and a team with room to grow. Growth is a designed-in expectation, not an aspiration.

Proof
  • Enrolled the full team in Dog Handler Academy and Enrich U to deepen behavioral expertise
  • Built a comprehensive SOP library in Notion giving the team a consistent operational foundation
  • Added 401K and subsidized external training as direct investments in the team's future
04

Elevated Experience

We design dog care as an intentional experience, not an afterthought. Our enrichment-based model, tiered daycare structure, Discovery Program, Adventure Club, and communication tools all exist to create more thoughtful, transparent, and meaningful care for every dog and family we serve.

Proof
  • Redesigned the full program around five enrichment pillars — nutritional, sensory, intellectual, social, physical
  • Launched tiered daycare (Social, Companion, Trailblazer) with meaningful service distinctions
  • Added Adventure Club, scent room, zen room, agility, and barkuterie as designed experiences
Our Team

Trained, certified, and genuinely invested.

Our team is carefully selected, trained, and supported to uphold the high standards that define Pet Companions. Every team member completes the Dog Handler Academy and Enrich University certifications — because better care requires deeper knowledge, not just good intentions.

From reading behavior and leading enrichment sessions to communicating with pet parents, our staff works with consistency, respect, and genuine compassion. We also invest in our team beyond the job: quarterly career conversations, a 401K program, subsidized training, and roles shaped around who they're becoming — not just the shift in front of them.

We also work alongside the Dog Wizard of Burlington, who provides our team with quarterly coaching to keep our behavioral expertise sharp.

Meet the full team →
The Pet Companions Bed and Biscuit team in Reading, MA
Our Space

Built to feel good —
for dogs and for people.

Our facility at 271 Main Street in Reading, MA was thoughtfully redesigned to support enrichment-based care — healthy movement, positive socialization, and purposeful activity woven throughout every dog's day.

Every investment in the physical space reflects the standard we hold ourselves to. If the environment we ask our team to work in and our dogs to spend their days in isn't excellent, the care can't be either.

Our space is cage-free, clean, and intentionally structured. Here's what that looks like in practice:

🏠

Cage-free, 24/7 supervised

No kennels. Dogs move freely between yards and indoor spaces throughout the day, with trained staff always present. During boarding, a team member sleeps with the dogs.

🧪

UV air sanitation system

Our facility uses UV air purification that eliminates over 99% of viral and bacterial pathogens — protecting every dog in our care.

🧠

Dedicated enrichment spaces

Scent room, zen room, agility equipment, and feeding stations — each designed around our five enrichment pillars.

🌿

Conservation land access

Our facility backs up to local conservation land, which our team uses for off-campus nature walks and snifaris for boarding guests.

Getting Started

Every dog starts with the Discovery Program.

We don't do open enrollment. Every new dog goes through our Discovery Program — a structured four-day induction that lets us get to know your dog, and lets your dog get to know us. It's how we make sure every dog in our pack is the right fit, and how we set every new dog up to thrive.

  • 1
    Book a consultation — we'll walk you through everything and answer your questions
  • 2
    Meet and greet upstairs — introduce your dog to our team in a calm, low-pressure setting
  • 3
    Small group introduction — your dog joins a carefully selected group in the yard
  • 4
    Four Discovery Days — structured integration with the pack, completed within two weeks
  • 5
    We give you our honest assessment — and if it's a fit, welcome your dog to The Biscuit family
New Clients

Ready to get started?

Book a consultation and let's find out whether Pet Companions is the right fit for your dog and your family. The $50 consultation fee is credited toward your first package if your dog is approved.

New Client — Book a Consultation
Learn More

We'd love to meet you and your dog.

Come see what Pet Companions is all about — or reach out and we'll answer any questions you have.

New Client — Book a Consultation Contact Us
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